Software Engineer Advisor (GenAI) @ FedEx
Collierville, TN · September 2022 - Present
- Developed a Gen AI–powered customer-facing chatbot for shipment tracking, scheduling, and account queries that significantly increased user engagement and accelerated response times.
- Led a team to develop a multimodal retrieval-augmented generation (RAG) chatbot integrated with the FedEx knowledge base, streamlining access to packaging standards and enabling employees to quickly locate relevant documentation, cutting helpdesk resolution times.
- Collaborated with product and infrastructure teams to define a generative AI roadmap, contributing to operational efficiency improvements and driving innovation in associate tools and automation.
- Architected end-to-end MLOps pipelines to streamline deployments, enhance reliability, and enable server inference for continuously re-trained models.
- Migrated mission-critical applications to Azure Kubernetes Service (AKS), reducing deployment times by 65% and strengthening security measures, saving $800K annually.
stack: PCF · Microsoft Azure · Java · Spring Boot · SQL · Cassandra · Microservices · Azure OpenAI API (GPT4) · Falcon 40B · LLaMA (7B) · LangChain · Pinecone · Redis · HuggingFace Transformers